Terms of Service
Last updated: 27 September 2026
These terms apply when you use bananahome.com.au or buy from us online, by phone or in our showrooms. Please read them before you order. If anything here isn't clear, call us on 03 9500 0799 or email info@bananahome.com.au.
1. Who we are
This website is run by Banana Home Pty Ltd (ABN 73 781 424 525), 115 Corio Quay Road, Norlane VIC 3214. In these terms, "we", "us" and "our" means Banana Home Pty Ltd. "You" means the person using the website or placing the order.
2. Your rights under the Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law or any other law that can't be excluded. Where these terms seem to say otherwise, the law wins.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Using our website
You can use our website to browse, plan and buy. You agree not to misuse it, including by trying to access parts of it you're not meant to, interfering with how it works, uploading harmful code, or copying our content for commercial use without our permission.
We work hard to keep the website accurate and up to date, but sometimes it may be unavailable or contain errors. If we find a mistake, we'll fix it as soon as we can.
4. Products, colours and measurements
We show our products as accurately as we can. Colours can look different on different screens, and natural materials like timber, linen and leather vary from piece to piece. If colour matters to you, please order free fabric samples or visit a showroom before you buy.
Measurements on our website are close approximations. Handmade upholstered furniture can vary slightly from the listed size.
Fabric can also vary slightly between production batches. If you're adding pieces to a sofa you already own, please contact us before ordering so we can help you match it.
5. Prices and payment
All prices are in Australian dollars and include GST, unless you've chosen New Zealand dollars at the top of the page. Delivery is charged separately and shown at checkout.
The price you pay is the price shown when you place your order. If we change a price later, it doesn't affect orders already placed.
If a product is listed at a price that is clearly wrong because of an error, we may cancel the order and give you a full refund. We'll contact you first and give you the option to buy it at the correct price.
We accept the payment methods shown at checkout. Some buy now, pay later providers have their own terms, and you agree to those separately with the provider.
6. Deposits and made-to-order items
Items that aren't in stock are made to order. For these, you can place your order with a 15% deposit. We start production once we receive your deposit.
Current lead times are shown on each product page. Lead times are estimates, and shipping and supplier delays can happen. We'll keep you updated by email while your order is being made, and let you know as soon as possible if your order is delayed.
We'll send you an invoice for the balance about 10 days before your order is ready for delivery. The balance must be paid before we dispatch your order.
7. Cancelling your order
In-stock items: you can cancel for a full refund, less any payment transaction fees, as long as your order hasn't left our warehouse. Once it has been dispatched, it's treated as a return under section 9.
Made-to-order items: you can cancel within 10 days of placing your order for a full refund, less any payment transaction fees. After 10 days, production has started and we can't refund the order. If we're able to rehome the piece, we'll do our best to work something out with you.
8. Delivery
We deliver across Australia and New Zealand, apart from a small number of very remote areas. Delivery options and costs are shown at checkout, and more detail is on our Delivery page.
We'll always contact you to book a delivery day and time before we send your order. Delivery timeframes are estimates only.
Please make sure there is safe access to your home and the room you've chosen, and that someone over 18 is there to receive the delivery. If we can't deliver because of access problems or because no one is home at the booked time, we may charge a redelivery fee.
If your order arrives before you're ready, we can store it free of charge for up to 6 months from when it arrives in our warehouse. We'll contact you to arrange delivery before that period ends.
Ownership of your order passes to you once it's paid for in full. Risk passes to you once it's delivered.
9. Change-of-mind returns
We accept change-of-mind returns on in-stock items requested within 15 days of delivery. Items must be in new condition and in their original packaging. A 20% restocking fee and a collection fee apply, and delivery fees aren't refunded.
Made-to-order items can't be returned for a change of mind.
This section doesn't affect your rights if a product is faulty. See section 2 and our Returns page.
10. Warranty
On top of your rights under the Australian Consumer Law, we provide a warranty against manufacturing and workmanship faults from the day your order is delivered:
- 5 years on timber frames and modular clips
- 2 years on foam, seating and upholstery
The warranty doesn't cover normal wear and tear, fading, pilling, stains, cushions softening with use, accidental damage, misuse, commercial use, or products that have been modified. It doesn't apply to floor stock or second-hand items, or to products bought from anyone other than Banana Home.
To make a claim, email info@bananahome.com.au with your order number and photos of the whole product, the problem and the label underneath. We cover the reasonable costs of a valid warranty claim.
11. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
Where the law allows, and apart from our obligations under the Australian Consumer Law, we are not responsible for indirect losses, or for losses caused by events outside our reasonable control.
12. Reviews and content you share
If you leave a review, send us photos or tag us on social media, you give us permission to display that content on our website and social channels. Reviews must be honest and based on your own experience. We don't edit reviews to change their meaning.
13. Marketing emails and SMS
If you sign up, we'll send you marketing emails or SMS messages about our products and offers. Signing up is optional and isn't needed to place an order.
Every message will identify Banana Home. You can unsubscribe at any time by clicking the unsubscribe link in an email or replying STOP to an SMS. Standard message rates from your mobile provider may apply.
We'll still send you messages about your order, such as order confirmations and delivery updates, even if you've unsubscribed from marketing.
14. Privacy
We collect and handle your personal information in line with our Privacy Policy.
15. Intellectual property
Everything on this website, including our product designs, photos, text, logos and the Banana Home name, belongs to us or is used with permission. You can't copy or use it for commercial purposes without our written permission.
16. New Zealand customers
If you're buying from us in New Zealand, you also have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits those rights.
17. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it. The date at the top of this page shows when they were last updated.
18. Governing law
These terms are governed by the laws of Victoria, Australia. For New Zealand customers, this doesn't affect any rights you have under New Zealand law.
19. Contact us
Banana Home Pty Ltd
115 Corio Quay Road, Norlane VIC 3214
Phone: 03 9500 0799
Email: info@bananahome.com.au