Shipping policy

Last updated: 27 September 2026

We deliver right across Australia and New Zealand, apart from a small number of very remote areas. More detail is on our Delivery page.

Delivery options and costs

• Standard delivery, from $90 depending on where you live. We carry your order into your room of choice on the ground floor, or any floor with lift access.
• White Glove delivery, an extra $100 on top of standard. We also unpack, set up and take all the packaging away.

Your delivery cost is shown at checkout. Our sofas come fully built, not flat-packed, and every delivery is fully insured.

Timeframes

Estimated delivery times are shown on each product page and at checkout. Made-to-order pieces currently take about 14 weeks before dispatch. All timeframes are estimates.

Booking your delivery

We always call you to book a day and time before we send your order. Deliveries happen between 8am and 6pm. Please make sure someone over 18 is home and that there's safe access to the room you've chosen. If we can't deliver because of access problems or because no one is home at the booked time, a redelivery fee may apply.

Storage

If you're not ready for your order, we can store it free for up to 6 months from when it arrives in our warehouse.

Changing your address

Let us know at least a few days before your booked delivery. Moving interstate may change the delivery cost.

Tracking

Most furniture deliveries don't have an online tracking link. We'll email you as your order moves and call you to book it in. For an update, email info@bananahome.com.au or call 03 9500 0799.

Damage in transit

If your order arrives damaged, email info@bananahome.com.au with your order number and photos as soon as possible and we'll sort it out. Your rights under the Australian Consumer Law always apply.